Terms and Conditions
Ohmydoll (2360938 Alberta Inc.)
Last Updated: 1/30/2025
Welcome to Ohmydoll.ca, operated by 2360938 Alberta Inc.
By using our website and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Information
1.1. Legal Entity: This website is owned and operated by 2360938 Alberta Inc.
1.2. Business Operations: We sell high-quality love dolls across Canada through our website Ohmydoll.ca.
1.3. Age Restriction: By purchasing from our website, you confirm that you are at least 18 years old or the legal age of majority in your province.
2. Orders & Payment
2.1. Payment Methods: We accept major credit cards, debit cards, and other secure payment methods listed at checkout.
2.2. Order Confirmation: You will receive an email confirmation once your order has been successfully placed.
2.3. Order Acceptance: All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.
3. Privacy & Data Protection
3.1. Data Collection: We collect and process customer information in accordance with our Privacy Policy.
3.2. Payment Security: Transactions are securely processed through encrypted payment gateways.
3.3. Third-Party Sharing: We do not sell or share personal data with third parties, except as necessary for order fulfillment (e.g., shipping carriers).
4. Shipping & Delivery
4.1. Discreet Packaging:
To ensure customer privacy, all packages are shipped in plain, unmarked boxes with no indication of the contents.
The sender information will not disclose the nature of the product being shipped.
4.2. Shipping Coverage: We deliver sex dolls across Canada.
4.3. Delivery Timeframe: Orders are typically delivered within 2-7 business days.
4.4. Delivery Delays & Compensation:
- If delivery exceeds 7 business days, we will refund $50 per additional delayed day starting from the 8th business day.
- Exceptions: No compensation applies if delays are caused by the delivery carrier’s issues or natural complications (e.g., extreme weather, strikes, or other force majeure events).
4.5. Shipping Costs: Shipping fees, if applicable, will be displayed at checkout before payment.
4.6. Liability for Delivered Packages
- We provide tracking information to customers via the tracking number provided by the carrier (UPS, FedEx, Purolator) so they can monitor their package online.
- Once a package is marked as ‘Delivered’ by the carrier, 2360938 Alberta Inc. is not responsible for theft, loss, or damage.
- Customers are advised to track their delivery and ensure someone is available to receive it.
- Customers are responsible for tracking their packages and retrieving them from the carrier’s pickup location if a delivery attempt fails, in accordance with the carrier’s policy on redelivery and pickup.
- Any disputes regarding delivery status must be addressed directly with the carrier. Refunds will not be issued for refused or unclaimed packages. This policy is in place to prevent misuse and ensure fairness to all customers.
4.7. Apartment Building Deliveries:
Customers are responsible for tracking their packages and retrieving them from the carrier’s pickup location if a delivery attempt fails, in accordance with the carrier’s policy on redelivery and pickup.
We provide tracking information to customers via the tracking number provided by the carrier (UPS, FedEx, Purolator) so they can monitor their package online.
For deliveries to apartment buildings, carriers may leave packages at a lobby, mailroom, or concierge desk if direct access to the unit is not possible.
Once the package is marked as ‘Delivered’ at any authorized location within the building, 2360938 Alberta Inc. is no longer responsible for loss, theft, or misplacement.
If the carrier cannot access the building or requires a signature and the recipient is unavailable, the package may be redirected to a pickup facility.
5. Product Use & Liability
5.1. Personal Responsibility:
- Customers are responsible for using the products in a safe and appropriate manner.
- We do not assume liability for improper use of the product.
5.2. Health & Safety:
- Customers should follow the care and maintenance instructions provided with the product.
- We are not responsible for any health issues arising from improper use or lack of maintenance.
6. Returns & Refunds
6.1. No Returns & No Refunds:
- Due to the intimate nature of sex dolls, all sales are final once the product is delivered.
- No returns or exchanges will be accepted.
- This policy ensures hygiene, safety, and compliance with industry standards.
6.2. Order Cancellations:
- Orders can only be canceled before shipment is processed. Once shipped, no cancellation is possible.
6.3. Damage Reporting Policy:
- Customers must report any shipping damage within 24 hours of delivery.
- To process claims, customers must provide an unboxing video or clear photos showing the package and product immediately after opening.
- Once the product has been used, no damage claims will be accepted.
- After 24 hours, no refunds, replacements, or claims will be processed.
6.3. Non-Delivery Claims:
- Customers must report any non-received package within 24 hours of the carrier marking it as ‘Delivered’. To process a claim, customers must provide proof such as tracking details, a written statement confirming non-receipt, and any relevant communication with the carrier regarding the missing package.
- Failure to report within this time will void any refund or replacement claims.
- Customers are responsible for contacting the carrier regarding lost or misplaced packages.
7. Dispute Resolution & Chargebacks
7.1. Chargeback Policy:
- By placing an order, you agree not to file unjustified chargebacks.
- In case of a dispute, customers must first contact our support team to resolve the issue before initiating a chargeback.
8. Contact Information
For any questions or concerns, please contact us at:
???? Email: [email protected]
???? Company Address: 2360938 Alberta Inc., 8170 50 St, Unit 300, Edmonton, T6B1E6
By placing an order on Ohmydoll.ca, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.